He further points out that business does not do what science knows - for example:
- contingent ("if-then") rewards often destroy productivity, particularly in work where creativity is required
- management is great if you want compliance, but not if you want engagement
- intrinsic self-motivation often produces better results in complex and creative environments, and relies on
- mastery, and
- If you're interested, here is the RSAnimate version of that same speech.