Monday, 4 January 2010

Incentivisation may harm performance

In this fascinating talk, Daniel Pink reminds that management is not a natural phenomenon, but was invented in the 20th century - and that therefore it may not be the right solution for the future.
He further points out that business does not do what science knows - for example:
  • contingent ("if-then") rewards often destroy productivity, particularly in work where creativity is required
  • management is great if you want compliance, but not if you want engagement
  • intrinsic self-motivation often produces better results in complex and creative environments, and relies on
    • autonomy
    • mastery, and
    • purpose


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