Tuesday, 3 May 2011

Web Wiz customer service continues to impress

I continue to be impressed by the service I get from my web hosting provider, Web Wiz.

I originally chose them because I could not find anyone else who provided the combination of features (I particularly wanted ASP.NET 4.0 with LINQ) at a reasonable price, and this has delivered everything it promised. However, it is their customer service that continues to surpass my expectations.

I reported a small query on my account at 20h51 on Bank Holiday Monday (not something I've had to do before). It was the weekend of the Royal Wedding, and so an unusually long 4-day weekend. I imagined that Web Wiz, like most businesses, would have had quite a backlog to catch up on when they returned to work on Tuesday morning, and so was not expecting a quick turnaround. However, to my delight, I received an e-mail from them by 06h47 on Tuesday morning, clarifying the error, apologising for it, and making it  good.

As ever, the response from Web Wiz was quick, clear, accurate and personal. So, a hearty thanks to Web Wiz and I look forward to continuing to do business with you.